Video Demo 4 – Q360 Simplifies Project Change Orders

There’s no such thing as an AV project with a change order, right? In this edition of Clear Talk, we continue with the topic of project management. A big part of project management is focusing on the equipment, material, and all the inevitable change orders for a project. The industry has always struggled with how […]

Lone Star Enhances the Customer Experience with a Focus on Process

    Increasing complexity in the AV industry is driving integrators to look at process A focus on process has not always been necessary for success, but it has long been a priority at Lone Star Communications. Ray Bailey, CEO, and Patt Bowles, Chief Customer Experience Officer, share their thoughts on the company’s attention to process […]

Q360 Makes it Easy for Sales Reps to Prepare for Customer Meetings

How long does it take you to prepare for customer meetings? How accessible is all of your customer information? In Q360, all the data for a customer is located in one spot, which increases visibility, making it easier for sales reps to manage customer relationships. A common complaint from systems integrators is that none of […]

VTI Security Talks About How Q360 Increased Efficiencies in Accounting Processes

VTI Security has been using Q360 for just over one year. Prior to that, the company had been using Dynamics Great Plains for roughly 20 years. Chris Kambeitz is the Accounting Manager at VTI Security. She recently spoke with us about how Q360 has improved her access to data, and increased efficiencies in accounting processes. One of the […]

VTI Security Controller Talks about the Ease of Year End with Q360

VTI Security has been using Q360 for just over one year. Prior to that, the company had been using Dynamics Great Plains for roughly 20 years. According to LInda Larish, Controller at VTI Security, with Great Plains, the month-end process typically took 15-20 days before they got a financial out. In Q360, this process has been reduced to […]

How Spinitar Increased Margins by Focusing on Billable Hours

Before Solutions360, Spinitar lacked visibility into labor utilization rates, or the percentage of billable hours that employees worked. From an operational efficiency perspective, the company wanted to improve the way it managed its labor pool. Today, with the Solutions360 software platform, Spinitar is able to optimize resource utilization, and do more with less. We spoke with Jay Rogina, Principal […]

The Impact of M&A on the MSP Market

By Arlin Sorensen, CEO and Founder of the Heartland Companies It’s all the rage right now. Everyone seems to be a buyer or seller; some are even trying to play both sides of the M&A puzzle. It is hard to find anyone who is not actively considering M&A as a strategy for growth or exit. And […]

Better Culture Means Better Business for Tech Companies

By Ann Marr, Vice President of Global Human Resources at World Wide Technology Given the nature of the industry, most people assume that the things that keep technology executives up at night are related to well, technology. However, in an industry known for high pay and jaw-dropping perks one of the major things keeping technology executives […]

Lessons Learned On The Path To Triple-Digit Managed Services Growth

This VAR had to radically change its business to become a managed services provider (MSP), but another year of triple-digit growth confirms it was the right move. We’ve covered numerous success stories in Business Solutions over the past decade highlighting multiple benefits of selling managed services. Among those benefits are: steady monthly revenue, a less hectic work […]

What MSPs Need to Know About Starting – And Growing – A Cloud Practice

By Trisha Leon Source: CompTIA CompTIA’s guide, “Accelerating Your Cloud Business a Practical Guide for Solution Providers,” explains how businesses can take advantage of opportunities in the cloud. Because solutions providers have gained their clients’ trust and have knowledge of their needs, they are in an excellent position to help their clients choose the best cloud options. […]