CRM solutions are increasingly important at a time when competitive advantage is so dependent on reliable information. Integrated Customer Relationship Management provides you with critical customer information within the context of their overall experience with your business.

Q360™ with its single database eliminates duplicate data entry and gives your staff complete visibility into a customer’s information from a sales, service, project management and accounting perspective. Building up data on accounts typically starts with information being entered by the sales department. This information is the genesis of all the other information related to a prospect, customer or vendor’s relationship with your company. The original information entered from a business contact is simply built upon as the account moves through your business workflow throughout Q360™. With a holistic view of the customer you can see their overall satisfaction through survey results, their overall profitability from project work, from service calls, from their service level agreements and from their product purchases, you can see their full experience and make better decisions serving both your customer and your bottom line.