Who Owns the Estimating Process – Sales or Operations?

Who should be responsible for the estimating process? One of the issues that Solutions360 often addresses with customers is the estimating process. Today, our own Tofiq Indawala, is joined by Steve Riley, of Navigate Management Consulting, to discuss who should be responsible for the estimate. “This is a conversation I always have with customers during implementation,” Indawala […]

Video Demo 4 – Q360 Simplifies Project Change Orders

There’s no such thing as an AV project with a change order, right? In this edition of Clear Talk, we continue with the topic of project management. A big part of project management is focusing on the equipment, material, and all the inevitable change orders for a project. The industry has always struggled with how […]

Video Demo 3 – How to Monitor Project Profitability with Q360

In this edition of Clear Talk, Tofiq Indawala shows us how to monitor project profitability in Q360. First of all, who needs to look at project profitability data? Typically, the accounting team, executives, as well as the sales team and account managers need to tap into projects and check their progress along the way. But, the most frequent […]

8 Surprising New Profit Killers for Integrators to Watch For

As we speak to members and answer their questions, we tend to notice patterns. Recently, NSCA has been talking to integrators  about “profit killers” – things that help us lose money. Do you fall prey to any of these? No. 1: Failure to read the front end of the spec Pay attention to what’s required in […]

The Impact of M&A on the MSP Market

By Arlin Sorensen, CEO and Founder of the Heartland Companies It’s all the rage right now. Everyone seems to be a buyer or seller; some are even trying to play both sides of the M&A puzzle. It is hard to find anyone who is not actively considering M&A as a strategy for growth or exit. And […]

Better Culture Means Better Business for Tech Companies

By Ann Marr, Vice President of Global Human Resources at World Wide Technology Given the nature of the industry, most people assume that the things that keep technology executives up at night are related to well, technology. However, in an industry known for high pay and jaw-dropping perks one of the major things keeping technology executives […]

Lessons Learned On The Path To Triple-Digit Managed Services Growth

This VAR had to radically change its business to become a managed services provider (MSP), but another year of triple-digit growth confirms it was the right move. We’ve covered numerous success stories in Business Solutions over the past decade highlighting multiple benefits of selling managed services. Among those benefits are: steady monthly revenue, a less hectic work […]

What MSPs Need to Know About Starting – And Growing – A Cloud Practice

By Trisha Leon Source: CompTIA CompTIA’s guide, “Accelerating Your Cloud Business a Practical Guide for Solution Providers,” explains how businesses can take advantage of opportunities in the cloud. Because solutions providers have gained their clients’ trust and have knowledge of their needs, they are in an excellent position to help their clients choose the best cloud options. […]

The Value of an Organization’s Vision

How important to a company is a shared vision — one that resonates with every person in the organization and is felt by every client? Brad Malone, MA, PMP Let’s find out by looking at the typical progression and growth of an audiovisual integration company. Many AV integration companies (and many companies in other industries, […]

Case Study: How Solutions360 helps SVT make better business decisions

Project costing was a challenge Roman Burchart remembers the days when project costing at SVT was time-consuming and rife with tedium and murkiness. “We had very limited visibility into our actual project costing,” says Burchart, the Chief Operating Officer at SVT, a company that provides the design, installation, management and service of turn-key technology solutions. That all […]